Sync Node
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Sync Node's call center wing comprises of expert and experienced professionals with customer satisfaction as their forte. They strategically combine innovation with their experience to provide complete solutions to the clients.
Using our proven customizable project management framework, off sourcing, clients have realized the benefits of cost effective, flawless, and timely project execution. This framework covers the complete client servicing life cycle (CSLC) starting from lead generation to any kind of support. The team has successfully generated its services for delivering various offshore projects with satisfactory results.
Sync Node's experience comes handy while ensuring a full understanding of your requirements and executing accordingly to enhance your business. We offer a vast range of services catering to clients from different industries.
Our outbound services include:
Telemarketing (Product/Service Promotion)
IT Support (Hardware / Software)
Collection
Customer Care Programs
Market Research - After Sales/ Pre Sales
Verifications
Our inbound contact center services, include:
IT Support (Hardware / Software)
Inbound Banking Support
Inbound Insurance Support
Help Desk
We are based in Kolkata, Tagore Park, Sync Node is a dynamic, full capabilities call center company specializing in inbound, outbound and Domestic telemarketing, customer service, and customer relationship management. Sync Node maintains a state-of-the-art computer integrated telephony system and domestic telephony system to serve a wide range of corporate, customer service, and e-commerce clients.
Over the last 1 year, we have successfully managed our growth without sacrificing quality or attention to detail. As a result, Sync Node’s business has grown exponentially and has a reputation for providing the high quality service in the industry.
MISSION: "To be the best customer contact center company in India."
Run efficient campaigns…
Sync Node pride’s itself on our efficient process flow. We begin projects on time, achieve our goals, avoid IS complications, and provide the highest quality resulting in profitable campaigns that optimize client satisfaction and return on investment.
Outstanding customer service…
We provide our clients with control, flexibility, quality, dependability, stability, and commitment, as well as technical, business, and product knowledge.
We continually aim to improve the results we deliver our clients by reviewing and analyzing data collected throughout the project. This may include live monitoring, ongoing training and script revisions as needed.
We provide the flexibility our clients need when developing and managing a project and continuously look for ways to improve the information we produce.
We are based in Kolkata, Tagore Park, Sync Node is a dynamic, full capabilities call center company specializing in inbound, outbound and Domestic telemarketing, customer service, and customer relationship management.
Sync Node maintains a state-of-the-art computer integrated telephony system and domestic telephony system to serve a wide range of corporate, customer service, and e-commerce clients.
Over the last 1 year, we have successfully managed our growth without sacrificing quality or attention to detail. As a result, Contact America’s business has grown exponentially and has a reputation for providing the high quality service in the industry.
image
Run efficient campaigns…
Sync Nodepride’s itself on our efficient process flow. We begin projects on time, achieve our goals, avoid IS complications, and provide the highest quality resulting in profitable campaigns that optimize client satisfaction and return on investment.
Outstanding customer service…
We provide our clients with control, flexibility, quality, dependability, stability, and commitment, as well as technical, business, and product knowledge.
We continually aim to improve the results we deliver our clients by reviewing and analyzing data collected throughout the project. This may include live monitoring, ongoing training and script revisions as needed.
We provide the flexibility our clients need when developing and managing a project and continuously look for ways to improve the information we produce.
Professionalism…
Our business is built on reputation, repeat business,
customer retention and customer referrals.
We know from experience that quality, professionalism,
and high ethical standards are essential to client and
customer satisfaction. We establish a climate of mutual
respect from day one. We follow through with our
commitments and have frequent and clear communication
with our clients.
We are a Sales and Service Organization…
We are judged by how well we perform. We believe we are the highest quality sales and service organization industry .
Telemarketing
With Sync Node’s telemarketing services, you get highly experienced project managers who design, manage and implement your project for effective results. They recognize your objectives and goals and chalk out a methodical plan for efficiency.
They understand the customer’s psyche, his requirements and treat him in a unique manner to bring about desired results. Courtesy along with focused targets drives our team to deliver effective results.
Binary is equipped with the latest equipment and technologies to support all kinds of projects – whether large or small. Based on your requirements, a dedicated team is assigned. An approach of open communication and flexibility with our clients is adopted to enhance results.
Our telemarketing services include :image
Business-to-Business (B2B) telemarketing
Business-to-Customers (B2C) telemarketing
Inbound telemarketing
Outbound telemarketing
Interactive Voice Response (IVR) telemarketing
Call Center
Sync Node's call center wing comprises of expert and experienced professionals with customer satisfaction as their forte. They strategically combine innovation with their experience to provide complete solutions to the clients.
Using our proven customizable project management framework, off sourcing, clients have realized the benefits of cost effective, flawless, and timely project execution. This framework covers the complete client servicing life cycle (CSLC) starting from lead generation to any kind of support. The team has successfully generated its services for delivering various offshore projects with satisfactory results.
Sync Node's experience comes handy while ensuring a full understanding of your requirements and executing accordingly to enhance your business. We offer a vast range of services catering to clients from different industries.
Our outbound services include:
Telemarketing (Product/Service Promotion)
IT Support (Hardware / Software)
Collection
Customer Care Programs
Market Research - After Sales/ Pre Sales
Verifications
Data processing
Our inbound contact center services, include:
IT Support (Hardware / Software)
Inbound Customer Support
Inbound Insurance Support
Help Desk
Pre and Post Sales Support
Pre sale forms the foundation of what you are selling to your customers and a post sale determines the effectiveness of the product. At Binary, we support your requirements in both these processes. Apart from this, we also help you with lead generation to boost your business.
Sync Node's flexible sales support services, your organization can sign up for various levels of web based, phone, and toll-free support. Our team analyses and understands your requirements and accordingly works on a strategic plan to bring effective results.
Our Pre-sales offerings include:
Market Research & Survey support
Lead generation Support
Enquiry handling Support
Appointment handling
Knowledge support
FAQ support
Our Post-Sales offerings include:
FAQ Support
Trouble Shooting Support (for hardware and software)
Complaint Handling
Claim processing
SYNC NODE RECRUTEMENT PROCESS
We are Recruting Experienced ,freshers and team with team leader with good communication skills ; who can communicate with our customer very well and fullfill their requirements through phone call and online support and solutions. for more info contact and post your cv to contact@syncnode.info
Wise Words
image We can let circumstances rule us, or we can take charge and rule our lives from within.image
Earl Nightingale
About the Author
www.syncnode.info
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